Help
Frequently asked questions
Find answers to the most common questions about the portal, registration, hostel management and premium services.
For accommodation providers
Sign up on the portal, log in and click the "Add hostel" button in the top menu or in your profile. Fill in the basic details (name, address), confirm, and then you can add photos, a description, a price list, amenities and the GPS location. You can update the entire profile at any time.
Yes, registration and a basic hostel profile are completely free. The profile is valid for 5 years. Premium features such as TOP placement are charged separately — see the Pricing page for more.
Yes, one account can manage an unlimited number of hostels. Each hostel has its own profile, gallery, price list and settings. You manage them all from one place under a single login.
After logging in, go to the "My hostels" section, where you'll see all your hostels. Click "Edit" and you can change any information — the description, photos, price list, amenities, GPS coordinates and contact details. Changes take effect immediately.
After expiry, the hostel will no longer be visible to visitors, but your profile and all the information you entered will remain saved. You will still see it in the "My hostels" section and can extend its validity. Click the "Extend" button or contact us.
TOP hostels appear at the top of search results and on the portal's homepage, and carry a gold TOP badge. Activation is handled individually — contact us via the contact form or see the Pricing page for more information.
When editing your hostel, you'll find the "Cover image" and "Photo gallery" sections. The cover image is shown as the preview in the hostel card. You can upload any number of photos (JPG, PNG formats) to the gallery. We recommend uploading high-quality photos — they attract more interest.
For accommodation seekers
Use the advanced search — enter an address or city and choose a search radius (e.g. 10 km). All hostels within that radius will be shown, sorted by distance. You can also filter by amenities such as wifi, parking, wheelchair access and more.
On a hostel's page you'll find contact details (phone, email), or you can use the contact form right on the profile. Your message will be sent directly to the accommodation provider. The portal does not handle bookings — communication takes place directly between you and the hostel.
Each profile is managed directly by the hostel's owner or manager. The portal encourages them to keep their details up to date. Even so, we recommend always confirming prices and availability directly with the accommodation provider before making any arrangements.
To send a message via the contact form, you need to be logged in. Registration is free and only takes a moment. Accommodation providers' phone numbers and email addresses are visible to all visitors without logging in.
Technical questions
On the sign-in page, click the "Forgotten password" link. Enter your email address and we'll send you a password reset link. If the email doesn't arrive within a few minutes, check your Spam folder too.
After logging in, go to the "My profile" section (click your avatar in the top right). There you can change your name, email address and password. Save the changes with the "Save" button.
Contact us via the contact form. Describe the problem in as much detail as possible — ideally including your device (mobile/PC) and browser. We aim to respond within 24 hours on business days.
Quick links
The portal in numbers
300+
hostels on the portal
10+ years
on the market